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Email Information

You'll be able to set-up eMail to Forward to other addresses within your Domain or outside of your Domain. You'll always be able to set-up Auto Responders. 

How to set up an email address in your control panel.

Click on the mail manager button in your Control Panel.

Once you do that, click on New Address.

Next, if you are wanting to make the
address yourname@domainname.com put (yourname) where is says Input
username. If your eMail address is john@mydomainname.com - then you would put john where it asks for a username! If you put john@mydomainname.com - you'll get an error!

Note: if you create a pop account and are setting up your mail program to get the mail, this username (the part before the @yourdomain.com) is the username you have to give your mail program (as well as the password you assign to it). If you set up more than one pop account, you will have to check more than one username.

Next, make up a password. You won't need to use it if this is a forward, but it sets up POP or Forwards, so it asks for it just in case you are setting up a pop.

After you do that, click Add.

In the next screen where is says Click here to edit user (yourname), click on the name.

In the next screen, if you are making a forwarding address, uncheck the first box that tells email to go to a pop box and instead check the one that says "Forward email addressed to yourname@youname.com to address(es) outside your domain (e.g.test1@aol.com ): (if you do not uncheck the first box and it forwards the mail to an outside address as well as a pop account, it may get confused and you may not get your mail at all)

Next, put the address that you want it to forward to in the big box under that.

If you want to add an auto responder, you can do that there too. It is pretty simple once you do it the first time.

If you are making a POP account that you will have to check with your email program, leave that first box checked and configure your email program to pick up mail there. There are instructions below:

Setting up your e-Mail program to receive mail at your POP account.

Eudora

(1) Select Tools...Personalities.
(2) Right click the left-hand side of the screen. Select 'New'.
(3) The 'New Account Wizard' will appear. Type in a name for this account and select 'Next>'.
(4) Select 'Create a brand new email account' and select 'Next>'.
(5) Type in your actual name (not your email address) and select 'Next>'.
(6) Type in the email address you wish for people to send email to (this can be an alias or a true POP box). Select 'Next>'.
(7) Type in the true user for this POP box (this is NOT an alias). Select 'Next>'.
(8) Select 'POP' for type of incoming mail server. Then type in your domain name in 'Incoming Mail Server' field. Select 'Next>'.
(9) Select 'Finish'.
(10) Right-click on the new personality created, and select 'Modify'.
(11) In the 'SMTP Server' field, type the name of your local ISP's (such as AOL, Earthlink, AT&T) mail server. Select 'OK', and you are ready to go!
(Do not type in your own domain name. Your SMTP services are provided for by your local ISP.)

Netscape Navigator

1. After loading Netscape Navigator, choose Options --> Mail and News Preferences
2. Click on Identity
3. Add your personal information.
4. Click on Servers. 
5. You probably do not need to change the Outgoing Mail (SMTP) Server. The SMTP server should be the server of your local access provider.
6. Enter you domain name for "Incoming Mail (POP) Server".
7. Put your username in the POP user ID: box.

Netscape Communicator (Messenger)

1. After loading Netscape Messenger, choose Edit -> Preferences
2. Click on Identity
3. Add your personal information.
4. Click on Mail Server.
5. You probably do not need to change the Outgoing Mail (SMTP) Server. The SMTP server should be the server of your local access provider.
6. Virtual Domain Customers should enter their domain name for "incoming mail server".
7. Put your username in the Mail server user name box.

Microsoft Internet Mail

1. After loading the Internet Mail program, choose Mail --> Options
2. Click on Server
3. Add your personal information.
4. Move to the box titled Servers. 
5. You probably do not need to change the Outgoing Mail (SMTP) Server. The SMTP server should be the server of your local access provider.
6. For Incoming Mail (POP3) enter your domain name.
7. Put your username in the POP3account box.

Microsoft Outlook

1. After loading Outlook, choose Tools... --> Services ...
2. Click add, and choose Internet E-Mail. Click OK.
3. In the General tab of the email Properties dialog box, fill in your personal information.
4. Click on the Servers tab, and fill in the server information. The Outgoing Mail (SMTP) should be your ISP. The incoming mail server should be
your domain. Put in your mailbox username in the account name field, and the password below. Click OK.
5. Your new settings will not take effect until you choose Exit and Log off on the File menu, and then restart Microsoft Outlook.

Microsoft Outlook Express

1. After loading Outlook Express, go up to the top and choose "Tools"
2. Then choose "Accounts" from that drop down list
3. Choose the "Mail Tab" to view your email accounts
4. Choose "Add" and then choose "Mail" from the fly out menu.
5. Type in the name you want displayed and click "Next"
6. Click in the radio button (little circle) beside "I have an email address I would like to use and then type in the email address you want to use you@yourdomain.com
7. The next screen asks you for your incoming (POP) and outgoing (SMTP) mail servers.  This is what you put:
POP: mail.yourdomain.com (where you substitute your domain in there)
SMTP:  mail.yourisp.com (where you substitute what you normally use to send mail with your ISP).
8. Click Finish

Microsoft Outlook 2000

1. After loading Outlook, choose Tools... --> Accounts...

2. Click Add... --> Mail...

3. Type in the name that you want displayed by people receiving your mail. Click Next.

4. Type in the email address that you will be using for this account. Click Next.

5. Leave the Mail Server as POP3. In the Incoming Mail Server box, type in mail.$domain.com where $domain is the name of your domain. In the Outgoing Mail Server, type in $domain.com where $domain is the name of your domain. Click Next.
EX: your domain name is test.com
Incoming Mail Server: mail.test.com
Outgoing Mail Server: test.com

6. Type in your username and password for this mail account. Click Next.

7. Select your connection method to the Internet. Click Next.

8. Click Finish.

Problem: Help! I can't send mail!

Solution: Using Your ISP

If you can't use mail.yourdomain.com for your SMTP - try this:

1. In Outlook Express, within the "Server tab", put in Outgoing Mail: smtp.email.msn.com (not mail.yourdomain.com - and if you're using another ISP besides MSN try replacing MSN with your ISP's name :). You can also try something like: mail.email.YOURISP.com or pop.YOURISP.com - Most likely your ISP's web site would have that information or you may need to call them.
2. In the Outgoing Mail Server section, check the box that says: My server requires authentication. Although your ISP may not require authentication as our servers do.
3. Press the "Settings..." tab to the right of the aforementioned check box and put your ISP account name and ISP password in the dialog boxes -- check the save password if you want to save your password. Check the Log on using Secure Password Authentication box too. Very important step! 

Problem: I have been sending eMail just fine - nothing has changed. My mail manager is set up the same, I have not changed ISP's, I have not changed any settings in my eMail client - but today, I cannot send any eMail but I'm able to receive eMail. Can you help?

Solution: Is this the error message you are receiving?

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'youremailaddress@mydomain.com'.
Subject 'test', Account: 'mail.mydomain.com', Server: 'mail.mydomain.com', Protocol: SMTP, Server Response: '550 5.7.1 <youremailaddress@mydomain.com...Relaying denied', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

if so, that is more than likely a mail router down in your area. To verify this, make sure you can get to your control panel, make sure you can get to your web site via the browser after deleting all temporary internet files and clearing your cache. If you would like to wait it out and try again in a few minutes, it will usually clear on it's own. Or you are welcome to run a trace route and post that information to us and we'll be happy to look at that and see if we can help you find the problem area between your computer and the server.

If you normally receive eMail everyday and then abruptly STOP receiving eMail - do a TEST to send and receive eMail from that particular username & domain name to see if all is well. There may be a router down in your area causing that problem - so, please do a trace route and eMail it to us and we'll see if we can spot where the problem may be located between your computer and the server. We'll also do a test from here and make sure that we can send and receive eMail from a test account that we can place on your domain name.

If you are using your own domain as your outgoing (smtp) server and you keep getting "relaying denied" error:

We have to use what is called "authentication" to keep spamming  people from abusing our servers without us knowing.  What this means is that you will have to check your email which will let the server know you are online and it "authenticates" before you can send mail with that account.  The server will recognize you usually for several hours after you check your mail the first time, but if you sign off you will have to authenticate again. After several hours, it will ask you to authenticate again also.  This helps us keep spam from going out from our mail servers. 

You may get an error if you try to send mail with your domain without authenticating first.  All you have to do if you get that error is check your incoming email to let the server know it's you, and then try sending it again.

*** If you consistently get those errors and you have authenticated, you may have a problem with your ISP. Some ISP's will not allow you to send mail with another mail server and you are required to use theirs.  If you check your mail and you still are getting "relaying denied", then please contact your ISP and ask them if you are allowed to send mail with another mail server. Two major ISP's that do not allow this are America Online and Prodigy. There are many many that do not allow it, though, we just don't know which ones although we have heard that Earthlink is heading in that direction as well.

I ran out of space. Will all of my email still be there when I upgrade? 
What will happen is the mail that was sent will keep trying for a few hours. If he was out of space longer than that, it will bounce back to the sender.

There's all of my old mail!!!! How can I delete it? 
When you check mail with your eMail you are leaving a copy on the server.

When you set up the email account in your eMail client, go in to the preferences and then into the Mail Server and uncheck the area that says leave a copy of mail on the server. What that will do is delete them when they are read.

Where is my email being stored? 
If you are checking it as a POP account here, that leaves your ISP out. The mail is stored and read on the server here.

Problem: I can't get mail because my domain is on hold with InterNIC or it is not transferred yet:

Solution: You can try changing the incoming mail pop3 server in the e-mail software to the IP number for the domain. This will bypass InterNIC. 

Note: Do not change the domain name in the e-mail address! Mail can not be 'sent out' using an IP address, however, it can by 'downloaded' using an ip address for the incoming pop3 server.

Error: "Unable to check mail, you already have an active POP session".

Solution: Check and see if you are logged into another computer and downloaded mail, but not logged out and now you are trying to download from a different computer.

Problem: When adding a mailbox with a period in the name, the period is taken as a widecard character. So it may register as existing even though it doesn't exist exactly as typed.

EXAMPLE:

Client's name is John Q Public. He has mail boxes...

DavidQPublic
webmaster
test
Default

add of mailboxes David.Public, we.master, and t..t will fail due the the fact that all declaired characters match, and the period will match anything.

SOLUTIONS:

1. Find another mailbox name possibly using a dash instead of a dot or abbreviate 1st name ex: Dave.Public
2. Delete the conflicting entry, DavidQPublic then add the dot entry David.Public
then addback the original entry DavidQPublic

   
Its true that if a word contains ' or - that may be the problem. Such as the name:  o'soliven. The ' will cause a problem and cannot be used like that. What will happen if you set up a box like that, is that all mails after o'soliven will not work; even if you create a new one. All mails before o'soliven will work. 

Why can't I send mail? or Why can't I receive mail?

A few things that you can do to troubleshoot:

1. Is your domain name on our server? 

2. If you can receive mail but not send it: 

There are really only two reasons why an SMTP won't work. The first is make sure you check a POP account at your domain before you send. What that does is authenticate your IP address and keeps us from getting blocked by orbs.org which is a spam blocking site. The last thing which happens a lot is a good many ISPs block the external SMTP port and make you use theirs. A lot of the larger ones won't let you send through an external SMTP server, but they will provide you one if you contact them. Check first to make sure you are checking a POP account before trying to send and if that doesn't work, contact your ISP to see if they allow it.

3. If you have been receiving and sending mail and it has abruptly stopped:

a. go into your control panel at: http://www.yourdomainname.com/menu - click on the mail manager and set up a test email username and give it the password:  test. Set that up in your email client - such as Outlook and see if you can send and receive email with the test email you just set up. If you can, then go back into your mail manager and click on your username that is giving you trouble and change the password to something that is all lower case and try that. 

b. while you're in your control panel, look and make sure you haven't run out of space -

If you are using Outlook Express 5 - some of the information below may help. If you're using another email client, perhaps the information below will help guide you in the right direction when setting up your email client.

Problem: I can connect but I can't send or receive email?

Solution:
Check your mail account settings
On the Tools menu, click Accounts. 

Select the mail account, and then click Properties. 

On the General tab, click the box that says: Include this account when receiving mail or synchronizing and make sure you have the correct email address there.

On the Servers tab, make sure you have the correct incoming and outgoing set and the correct account name. Retype in your password. Under the Incoming mail server - try it with and without log on using secure authentication. Under the outgoing mail server - try it with and without my server requires authentication.

On the Advanced tab, check the settings and try setting the server port number for outgoing to 25 and the server port # for incoming to 110. 

Try it with and without this server requires a secure connection being checked in both the incoming and outgoing.


Problem: I am able to connect to the server but then it will time out when I'm trying to download my eMail?

Solution:
Increase the length for server timeouts
On the Tools menu, click Accounts. 

Select the account, and then click Properties. 

On the Advanced tab, drag the slider bar in the Server timeouts area to the right. 

Email Error Messages

Error: The connection to the server has failed. 
Solution: Check to be sure that you have the email server name correctly for OUTGOING mail.

If you have tried: mail.yourdomainname.com and you are still receiving the error - then, you'll need to use your ISP. You can try mail.yourisp.com or mail.email.yourisp.com or pop.yourisp.com - if those don't work, check your ISP's web site or give them a call for information on what to set your OUTGOING mail to.

Error: You are receiving a log in box for your username & password. The error you receive is: There was a problem logging onto your mail server. Your Password was rejected. 

Solution: Make sure you have the email server name correctly for INCOMING mail. You will receive this same error if you have entered the actual password incorrectly. If you think you are entering the correct password, go into your mail manager from your administrative suite, click on the username you are trying to use for your email and reset the password.

Additional help with setting up email can be found here: http://www.systec.com/tutorials/email/out97.htm

MX & A Record Information

Domains always come with MX and A records. An MX record is just the mail record, or, where the domain's mail is heading: (IPAddress). The A record is just it's name (mail.yourdomain.com).